What is a Google Business Profile?

Your Business Profile is a free tool that allows you to take charge of the way your business appears on Google Search and Maps. With your Business Profile, you can connect with customers, post updates, list your products and services, accept online orders, and more.

Is a Google Business Profile on Google Free?

Yes, it‘s free to create your Business Profile on Google. Create your profile at no cost, and you can manage your business from Google Search and Maps to start reaching more customers.

Do I need to download an app to create and manage my profile?

You can use the Google Maps app to manage your Business Profile on your mobile device. On your desktop, you can manage directly from Google Search in the browser.

My business does not have a storefront. Can I still have or get a Google Business Profile?

Yes, you can have a profile if your business doesn’t have a physical address as long as you make in-person contact with customers. You can also have a profile if you’re a hybrid business that serves customers at your business address and visits or delivers directly to customers. You may also have a profile if you’re a service-area business that visits or delivers to customers directly but doesn't serve customers at its business address, like a plumber or cleaning service.

Should I create a Google Business Profile if I already have a website?

Yes, your free Business Profile complements your website by adding more visibility to your current business website on Google Search and Google Maps.

How do I verify my Google Business Profile?

Most businesses verify ownership via phone, SMS, or requesting and receiving a postcard to your address from Google.

Why do I need to verify my Google Business Profile?

Verification allows Google to confirm that you are the rightful owner of the business so that you have permission to manage your Business Profile. Your security is important to One Scarlett and we don’t want anyone else but you or your approved managers making updates to your profile. One Scarlett will never own your Google Business Profile.

How can I get a Google Business Profile (GBP)

Easy! 1. Sign up for Google Business Profile (formally Google My Business) You can visit google.com/busines s and log in with your Google account credentials. 2. Enter your business information Next, you fill out basic information about your business, such as name, business type, telephone, and store location. 3. Verify your profile Finally, you must verify your business before your profile is given the green light to appear on Google Search and Maps. Start Climbing the Google Search Results with One Scarlett

How do I claim an existing Google Business Profile? (GBP)

There are two ways to claim an existing profile: Sign up or log in to Google My Business. As you enter your business information, the system will suggest possible matches. Select your business and confirm that you’re authorized to manage it. Locate your Business Profile in Maps, and click Claim this business. And don’t worry if all the information isn’t quite right, you’ll have a chance to edit it once you have verified that you are the owner of the business.

How Can I Strengthen My GBP

You love to know what your customers think of you. After all without customers you would be out of business. When your customers leave reviews it is important that your respond promptly. Google is watching your GBP like a hawk and no response is a negative response in Google's eyes. More importantely, if and when a negative review is left it is MORE important to respond. If it is a spam comment you should flag the comment for Google to remove it. If it is a fair comment on their experience then you must be positive, friendly and understanding in your response. Is your Google Business Profile strong?

What Keywords should I pursue for my Google Business Profile?

Truth is, nobody knows exactly which keywords to pursue. This is why we use trusted and award-winning tools to uncover and develop a winning strategy. Once we start researching we will know every keyword that is related to your business. This allows us to formalize a custom-integrated marketing strategy.

I have a physical storefront but I also offer online services. How do I show this on my profile?

You can show that you offer both in-person and online services on your Business Profile using attributes.

How can I respond to customer reviews on my Google Business Profile?

Yes, you can respond to reviews when you’re signed into your account. When you reply to a review, your response appears below your customer's review on Google Search and Maps under the label "Response from the owner".

Can I set hours on my profile for specific services?

Yes. If your business provides specific services at different times (e.g. senior hours, delivery, takeout) you can set “More hours” instead of special hours.

How do I add and edit my business attributes to show the services I offer, like delivery or pickup?

Use attributes to let customers know which services you offer, like “Dine-in” or “Curbside pickup.” You can also indicate safety precautions your business has implemented, like “Mask required,” “Staff gets temperature checks, ” or “Surfaces disinfected between visits.” Meet with an expert to learn how to add or edit your business attributes.

How do I update my menu on Google Business Profile?

Update your menu when you’ve changed what dishes you serve, or if you have special offerings or deals to attract customers. To update your menu, sign into your Business Profile. In the menu on the left, click Info > Menu. Then, edit or add items.

How do I accept food orders from my Google Business Profile?

Merchants in Australia, Brazil, Canada, Germany, India, and the United States can work with online ordering providers to get takeout and delivery options on their Business Profiles. If you use one of Google's existing partners, this should automatically surface on your profile.

How do I show what products I have in-store?

You can use Pointy from Google. Pointy connects to select point-of-sale systems and automatically adds your in-store inventory to your Business Profile on Google.

What is the marketing kit and how do I use it?

A marketing kit is a tool that allows you to create free marketing materials to promote your business online and offline. Customize your materials with details from your Business Profile and download print-ready posters, window stickers, ready-to-share social posts, and more. Any business with a verified profile can access the free assets on the marketing kit website.

How do I update my Google Business Profile?

You can now update your Business Profile directly from Google Search and Maps. To start, sign in with the Google account used to verify your business. On Google Maps, tap your profile picture on the top right corner of the mobile app and select “Your Business Profile” to access these tools. On Google Search, look up your business by name or search “my business” to update your profile.

What’s the difference between a Business Profile and Google Places for Business, Google Business Profile, Google Listings, Google+ Business Pages?

Google Business Profiles have replaced Google Places for Business, Google Listings, and Google+ Business Pages.

Does Google have feature partners the help manage Google Business Profiles?

Yes. Google's featured Partners Program highlights partners who provide valuable services to the broader Google My Business merchant community. You are in good and trusted hands with One Scarlett.

What other tools does Google have to help small business owners grow?

From offering tailored advice to improving your workflow, we provide tools to help businesses of all kinds thrive and grow. Meet with an expert to learn more and to get started with your Google Business Profile.